Refund policy

Effective Date: September 22, 2025
Website: spiritusy.com
Contact Email: hello@spiritusy.com

At Spiritusy, we create tees, sweatshirts, hoodies, and tote bags inspired by spirituality, designed to uplift and bring meaning to your everyday style. Your satisfaction is important to us, and we strive to ensure that every product reaches you in perfect condition.

Returns

We only accept returns under the following conditions:

• The product arrived broken, defective, or damaged.

• The product did not arrive at all.

Please note: We do not accept returns or exchanges for reasons such as change of mind, incorrect size choice, or personal preference.

Refunds

If your return request is approved, you may choose one of the following:

• A full refund to your original payment method.

• A replacement of the same product (subject to availability).

Refunds will be processed once the issue is verified. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

How to Request a Return or Refund

To initiate a return or refund, please contact us at hello@spiritusy.com with the following details:

• Your order number

• A clear description of the issue

• Photo evidence (if applicable, e.g., damaged or broken items)

Our team will review your request and guide you through the next steps.

Non-Returnable Items

• Items returned without prior approval from our support team.

• Items that are not broken, defective, or missing.